Customer Care

For the Softnetworks Team

It’s all about our Customers

Softnetworks isn’t going to leave you waiting for a reply for days, or stiff you on any services. Our team is focused on developing a long and happy future together with you, so don’t be surprised when we’re incredibly responsive and dedicated to fulfilling your needs. When you contact us, you can always count on the fact that our in-house experts will answer any and all questions you may have. Additionally, when you need a quote, your quote response will be within hours - Not days. You can easily get in touch with one of our staff members at any time during work hours by utiling any of the Quotation, or Contact forms on the website . We guarantee that you won’t be able to find customer service like this anywhere else.

Here's what just a few of our happy customers have to say:

“All of our repairs are done professionally and promptly. Our dedicated account manager addresses any questions or concerns we have in a timely manner. Our costs have been significantly reduced as a result of the free pickup and delivery service offered by Softnetworks”

- Anthony S., Oakland, NJ

“Everything with our partnership has been great. All repairs are completed as expected. The staff at Softnetworks has repaired several Chromebooks and iPads. Their efficiency and abilities saves the district funds. Prior to working with Softnetworks we had no good experience with repairs of mobile devices. Our dedicated account manager helps keep the process moving, making my job easier”

– Michael S., Hillside, NJ

“We find that all of our repairs are done professionally and promptly. We are also contacted when any questions arise in regard to our repairs for us to make the final judgment call. The staff at Softnetworks is competent and is always on the lookout for cost savings for us. Specifically our school district has the need for repair of mobile devices, Chromebook, laptops, etc... and they have saved us money. Often times we need a quick turnaround to get the devices back into our students hands and Softnetworks has consistently come through for us. We have a dedicated account manager who can quickly handle any account issues and were not being passed around to those who can’t help us”

– Tim M., Morristown, NJ

Here's what You can Expect from

Immediate responses and turnaround times

As a customer, you can expect immediate responses and turn-around times. No longer will you have to wait ages for a company to get back to you. We return calls in just minutes, send quotes in mere hours, and always guarantee that we ship the right product exactly when it is needed. We don’t ever want to keep you waiting on the equipment or services that you need.

Superior Solution-Focused Knowledge
At, you will find superior, solution-focused knowledge. Our staff is highly certified and ready to recommend the technology solution that fits your company and project. From small businesses to Fortune 500 companies, we utilize an individualized and custom approach for each client to provide the most efficient model of success for your network needs.

A Service and Support Partnership
We are proud to be your chosen service and support partner! Our Softnetworks staff is available and willing to help before, during, and after the sale. If you are ever struggling with choices, our knowledgeable staff will be there to help you decide the best move to make. They will be sure to treat your business or organization with the same respect as our own.

Finding the best deal for you and your business is committed to finding the best deal for both you and your business. We are dedicated to saving you time and money by offering you the biggest bang for your buck, no matter what.